Part of the reason TickPick exists is due to the very user experience I had when it came to buying sports tickets. The industry as it was, in my opinion, wasn’t good enough. And in the process of correcting what I felt to be wrong with the ticket industry, TickPick was created. The saying goes, “if it ain’t broke don’t fix it”. But in this case, some serious fixing needed to be done.
I’m embarrassed to say this, but: I’ve purchased fake tickets in the past (Not from TickPick). But as the co-founder of TickPick, this type of experience is a good one to have because it helps me and my team understand how you feel when buying tickets online at Stubhub, ScoreBig, Seatgeek and so on. It can be nerve-wrecking. And in the case of Brett and the fake tickets, it can also be embarrassing. These feelings are exactly the reason our company strives to operate as it does: quickly, transparently, and with a BuyerTrust Guarantee. This way, if you’re using TickPick, you never have to think twice about if you’re buying legitimate tickets: You are.
Because we think the most of our fans, we understand the precaution taken before trusting a website to buy from. So, if you’re still unsure whether or not buying tickets on TickPick or online in general is safe, you’ve come to the right place. Because we want to have complete transparency with our customers, we’ve compiled and summarized every TickPick review from all over the internet. The good, the not so good—it’s all there. And by taking just a quick glance, you’ll see some stand-out reasons as to why our customers love us:
- “No hidden fees”: this means our tickets are often cheaper than our competitors
- “Great technology”: we use algorithms to help customers find the best deals
- “Helpful customer support”: situations will inevitably occur, but the way in which they are handled is what matters.
While reviewing TickPick, keep in mind that we’ve only been in business for 4 years. But in those 4 years, we’ve managed to stick to our guns, and our guarantees.
Here at TickPick, we have a 100% BuyerTrust Guarantee on all tickets purchased through our site. This guarantees that your tickets will be valid, authentic, and that you will receive them with ample time before the event. If there are any problems with your tickets, we will work to replace them with tickets of equal or greater value, and if an event is cancelled, we will refund your purchase. The only exception to this is if the event is rescheduled, and in that case, the previously purchased tickets will remain valid for the rescheduled date. The support team at TickPick has one goal in mind, and it’s to make sure they do everything they can to uphold this guarantee.
Before any large seller is able to list their tickets on TickPick, they must be vetted by our team. In other words, if we don’t trust a seller based on a reputation any less than perfect, we will not show their tickets. At TickPick, the seller’s records are continually monitored for honesty, integrity, and fairness. If sellers, at any point, do not abide by our standards, then action will be taken toensure buyers don’t see their tickets listed on TickPick.
This is where you will find the most reviews written about TickPick. As of today, August 17th, 2015, we have 135 reviews on Google, with a 4.8 star rating. Not too shabby, if we do say so ourselves. On the few outstanding negative reviews, we’ve made it a point to respond. By addressing what went wrong, we are able to connect with the customers in a way that most secondhand ticket marketplaces fail to do. And even though we don’t have a perfect record, we are learning from our mistakes every day. For example, we recently eliminated fees for electronic ticket download, a complaint voiced on only a few occasions. But when you speak, we listen.
Norton Secured is a 3rd party security solutions website which manages and verifies that TickPick is safe to use. Norton Secured uses the highest security possible for all credit card and debit card transactions and makes sure that all information is encrypted.
What the Experts Say
In addition to making waves with the fans, TickPick has already managed recognition by several media outlets. Due to TickPick’s advanced user interface and no-fee business model, the experts have had plenty to say about us:
Here are a few of our favorite TickPick reviews:
Better Business Bureau TickPick Review
The Better Business Bureau is a reputable 3rd party review site which has consumers interests as their priority. And on a scale of F to A+, TickPick was given an A+ rating! This means two things: that the BBB found no evidence of significant government actions taken against us, and that the BBB believes we will interact with our customers in a positive way.
Yelp TickPick Reviews
On Yelp, a user driven review site, TickPick received 4 out of 5 stars. This is okay, but obviously not as good as we strive for. However, this is only taking into account 11 Yelp reviews of the 48 reviews that have been written. When including the other ratings (five 4-star ratings and 32 5-star ratings) TickPick’s average rating is 4.6 out of 5.0.
If you ever have any questions or concerns, feel free to email us at [email protected], or give us a call on our support line. We’ve already assisted thousands of anxious customers through their ticket purchasing decisions. So why wait? Go check us out. And more importantly, get the tickets you want, at the price you want.