StubHub’s fees are more confusing than ever. After switching to “all-in pricing” a few months back (No Surprise Fees: what you see is what you pay was their new tagline), StubHub has now (sort of, kind of, only sometimes) switched to surprising users with added fees at checkout (though they try to hide them).
What are Stubhub’s fees for buyers? What are Stubhub’s seller fees? Do some sellers pay different commissions? Are there ways to save money on these service charges?
We have the answers to all of your questions about StubHub’s fees, and as an added bonus, we’ll show how to minimize the egregious service fees that StubHub charges. If you’re looking to sell your tickets on StubHub, we’ll show you do that. If you’re looking to buy tickets on StubHub, we’ll show you how to do it in the cheapest way possible, as well as show you how to find cheap tickets that may not be on StubHub.
Let’s dig in.
StubHub Fees – How Much Does StubHub Charge?
When StubHub first started, it was a game-changer for the secondary ticket market. While StubHub’s fees may have been high, at least they were consistent. Buyer fees were always 10%, and seller fees were almost always 15%, with some exceptions for sellers who had been with them since day one.
At the start of 2014, however, StubHub started playing games with their fees. When StubHub transitioned to showing all-pricing, they used the opportunity to experiment with charging buyers anywhere for 2% to 20% (on top of the 15% for sellers). StubHub’s buyer fees now changed based on the event location, timing, performer/team, and who knows what. The only time someone would know what buyer fees StubHub was charging was to list a ticket for an event, and then go look at the price StubHub was listing it for. There was absolutely zero transparency.
StubHub Buyer Fees – What does the buyer see?
Along with a larger site redesign, StubHub is now experimenting with showing buyers the amount they’re charging, but only if they really look for it.
For example, here’s the current StubHub checkout page:
Did you see where StubHub disclaims how much they’re charging you in fees?
Neither did I. You have to click the tiny question mark next to “Pricing details” to see a breakdown of how much StubHub is charging you to buy tickets from them:
As you can see, for these tickets to see Taylor Swift at the Staples Center in Los Angeles, StubHub would charge the buyer $332 for a set of tickets costing $1,900. That’s 17.47%!
The lesson here: StubHub is constantly changing its buyer fees. Pay attention to what’s being charged, and look for ways to save money on sport, concert, and theater tickets (see below).
How to save money when using StubHub
If you’re looking to save money when buying tickets, you have a couple of options:
1.) Use StubHub Fan Codes & Coupon Codes. You can get up to 3% off when you use a StubHub Coupon Code. See the link above to learn more.
2.) Use a ticket marketplace that doesn’t charge such ridiculous fees. One alternative would be us – TickPick. We are a ticket marketplace that has no buyers fees, and only charges the seller 10%, which means that our tickets are usually anywhere from 10-25% than what you’ll find on StubHub. Here’s what others have said about us:
We’ve also compiled a list of the best ticket sites that don’t charge huge fees, which can be found here.
StubHub Seller Fees – What is StubHub’s Commission?
Sellers can list their tickets without any fess, and, unlike with StubHub’s buyer fees, sellers are pretty consistently charged a 15% fee if their tickets sell. If you are a seller and you’re looking to reduce the fees you pay on StubHub, you’re only real option is to sell a ton of tickets. As a seller, there are no discounts or coupon codes available for you to decrease the commission StubHub takes. StubHub pretty much assumes they’re the only game in town if you want to sell your tickets online and they take advantage of that. If you’re a large seller, your fees can be reduced to as low as 10%, based on how much you sell, but to make a serious dent, you need to be selling hundreds of thousands of dollars worth of tickets every year. If you’re just looking to unload some extra tickets, that’s probably not for you.
See How to Sell Your Tickets on StubHub for tips on how to use StubHub to sell your concert, sport, or theater tickets.
What StubHub Says About Its Fees
It’s too bad that StubHub’s User Agreement doesn’t talk more about its fees. Here is all it says on the subject:
“StubHub reserves the right in its sole discretion to change Fees at any time as it deems appropriate, including after you list your tickets.”
Shows the complete lack of transparency StubHub has around its pricing.
It’s a little crazy the MLB, which has partnered with StubHub to cash in on the baseball tickets being sold on StubHub’s site has the most straightforward answer on StubHub’s fees:
“It is free to list tickets for sale, and to search for tickets to buy on StubHub. On each completed transaction, the buyer pays a 10% fee, and sellers are charged a 15% fee. For example, on the sale of a $100 ticket, the buyer would pay $110. The seller would net $85.”
Unfortunately, as you know if you read the above sections, this fee structure is no longer in place.
From what I understand there’s about 50 brokers that are only charged 5% to 7.5%. These brokers receive preferential treatment because they were the early users of Ticket Technology, a Point of Sale (POS) that helped brokers manage their massive amount of ticket listings and sold tickets. When Stubhub acquired Ticket Technology, the original 48 brokers that were using that POS received a discounted commission fee as part of the agreement.
How to Sell Tickets on StubHub
Selling your tickets on StubHub is actually pretty simple.
First, go to this page, and search for the event you’re looking for:
Secondly, select the event. If you have tickets for the same sections and rows at multiple vents (i.e. season tickets), you can select multiple events at once.
From here, I’m not allowed to show you screenshots because of StubHub’s user agreement, but it’s super simple. Just enter the barcodes of your tickets, or possibly enter the section, row, etc., set the price, and you’re good to go.
Have any questions? Let us know in the comments!